We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, use, management, disclosure, quality, security, access and correction of your personal information.
What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information:
Mailing or street address;
Email address, telephone and facsimile numbers;
Mobile phone number;
Age or birth date;
Profession, occupation or job title;
ACN or ABN numbers;
Web site address;
Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
In the case of Education Interactives website, how you use the website, and information regarding your browsing activity when you visit the website;
Any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, through our representatives or otherwise.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous data or aggregated information about how users use our websites. We do not re-identify this information to turn it into personal information.
How do we collect your personal information?
Personal information is only collected by lawful and fair means in accordance with the Act. We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
Directly from you via business cards, details provided in correspondence, over the telephone or when submitted by a form on one of our web sites;
Through your access and use of our website;
From third parties such as our related companies;
From your representatives;
During conversations between you and our representatives;
During correspondence between you and our representatives, including electronic correspondence;
From publicly available sources of information; or When legally required to do so.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information. Additionally, although not strictly cookies, we do have code on our website that uses data gathered from URL changes. This gives us the name of the company who has visited our site, the physical address as well as what pages they have visited and how long they have stayed.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
We may not be able to provide the requested products or services to you, either to the same standard or at all, or
We may not be able to provide you with information about products and services that you may want, or
We may be unable to tailor the content of our websites to your preferences, or
If you are a client of ours, we may not be able to provide you with the products and services you require; or
If you are a contractor to us, you may not be able to provide your services to us.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service to you and to enable us to provide products and services to our clients. We collect, hold, use and disclose your personal information for the following purposes, in each case:
Verify your identity;
Assist you with our products and services;
Provide or improve our service delivery through a range of media;
Administer and manage our services provided to you;
Inform you of ways the products and services provided to you can be improved;
Research and develop our products and services;
Improve our understanding of your business to provide you with better products and services;
Maintain and improve our business systems for improved services and product delivery.
To provide products and services to you and to send communications requested by you;
To answer enquiries and provide information or advice about existing and new products or services;
To provide you with access to protected areas of our websites;
To assess the performance of our websites and to improve the operation of our websites;
For the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Education Interactive;
To update our records and keep your contact details up to date;
To process and respond to any complaint made by you; and
To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
We may also use your personal information for the other purposes related to those described above which would be reasonably expected by you.
To whom may we disclose your information?
We may disclose your personal information to:
Our employees and contractors or service providers for the purposes of operation of our websites or our businesses, fulfilling requests by you, and to otherwise providing products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; and
Any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
At any time you may opt-out of receiving marketing communications from us by contacting us (see details below) or by using the opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list (or where we are using a mailing list provided by our client or other third party, we will pass your request on to that party).
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be $30 per hour of time spent. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will, where possible and practicable, add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is to ascertain all relevant facts and correspond with those involved (including where relevant our clients), reach a view as to the existence, scope and cause of the issue, and where relevant and appropriate, implement corrective or rectification measures.
A request for access to the personal information held by Education Interactive concerning an individual can be made by that individual to Education Interactive’s Privacy Officer on the number or address mentioned below. A fee may apply, the amount of which will be advised at the time of application.
Do we disclose your personal information to anyone?
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
Education Interactive Pty Ltd,
Suite 1, 277-283 Condamine Street, Manly Vale, NSW 2093.
Phone: (02) 8488 8231
Fax: (02) 9949 5548